Perhaps no problem plagues the Internet as deeply as that of unsolicited junk E-mail, or SPAM. While there’s no doubt that SPAM can be annoying to the end users, SPAM can cause problems for both the network administrators and for those who own or manage a company. The reason for this is that SPAM robs your company of productivity and of system resources.

As I come to the end of another contract, I remember hearing a quote from a FTSE 100 IT Director I had worked for previously saying that teams work for each other in their immediate IT team first, their overall IT team second and the company at large third. Get the team dynamics wrong and you lose your first and arguably key motivator. Whilst many may say salaries are the key motivator for a lot of people, I would argue they are wrong. Salaries have to be competitive, but for quality people they become largely irrelevant in day to day happiness; salaries are therefore paradoxically a key de-motivator. Therefore while it’s important to ensure your staff are paid at an appropriate level, don’t waste time worrying about pay beyond that...